Privacy Policy
These terms reference your data rights. Your privacy policy explains how we collect, store and protect personal information during account setup and gameplay. Both documents work together.
LEGAL REFERENCE
How zq365 Works for You
When you open an account with us, you're agreeing to the terms that keep your account secure, your deposits protected, and your payouts processed fairly. We've built these...
Account SecurityWithdrawal RightsDispute Resolution
What Our Terms Cover
Our terms govern account creation, gameplay, deposits via JazzCash, Easypaisa, SadaPay and Raast, withdrawal verification, and dispute handling where local law permits. We require you to be of legal age in your jurisdiction. Account holders agree to play within your regional limits and not to use bots, collusion, or shared credentials. Funds are held in segregated accounts. Withdrawals are processed within stated
timeframes after identity verification. All disputes are handled through our support team first, with escalation paths available if resolution isn't reached.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY THESE TERMS MATTER
Trust Built Into Every Rule
Segregated Funds
Your deposits are held in accounts separate from operational funds, so zq365 cannot use your balance for business expenses. This is verified during each withdrawal request.
ID & Address Verification
We verify your identity once, at account opening, using standard Pakistani KYC practices. This protects both you and the platform from fraud or account misuse.
Transparent Dispute Logs
Every dispute—bonus, withdrawal, game outcome—is logged with timestamps and evidence. You can review your dispute history in your account portal at any time.
Payment Method Security
JazzCash, Easypaisa, SadaPay and Raast transactions are encrypted and comply with Pakistani mobile banking standards. We do not store full payment credentials on our servers.
Withdrawal Guarantee Timelines
Approved withdrawals are processed within 2–4 business hours for mobile wallets. If a withdrawal fails, we reissue it at no cost and investigate the cause immediately.
Policy Update Notices
Any material change to these terms is announced via email and displayed on your account dashboard 30 days before it takes effect. You can request clarification before accepting updates.
ALIGNED ACROSS OUR PLATFORM
How Terms Sync With Other Policies
Bonus Rules
Promotional offer terms are separate documents but governed by these core terms. Bonuses cannot override withdrawal timelines, identity verification, or payment method restrictions outlined here.
Live Casino House Rules
Live table conduct, bet placement, and dealer interaction policies are supplementary. They apply only during live play and do not override account-level or payment terms.
Sportsbook Wagering Terms
Sports betting slip rules, odds-lock policies, and settlement procedures are addenda to these master terms. Account security, deposits and withdrawals follow the core framework here.
Mobile App Addendum
The app operates under these same terms. App-specific features like push notifications or one-tap JazzCash deposit are convenience layers, not exceptions to account or payment rules.
Dispute & Appeals Process
Our formal dispute pathway is defined in these terms. Support articles, FAQs and live chat may clarify steps, but the core escalation process originates from this legal framework.
Regional Compliance Notes
Where local Pakistani regulation requires us to modify terms for your region, those amendments are posted separately but linked here. Core protections remain unchanged.
WHAT DEFINES YOUR EXPERIENCE
Key Elements Built Into These Terms
Instant Account Activation
You can open an account in under 60 seconds with...
Same-Day Deposit Processing
JazzCash, Easypaisa, SadaPay and Raast deposits appear in your account...
Flexible Withdrawal Options
Withdraw your winnings back to the same JazzCash or Easypaisa...
No Hidden Fees on Exits
zq365 does not charge withdrawal fees, processing charges or account...
Account Closure Anytime
You can request permanent account closure at any time via...
Term Updates Announced
Any change to these terms is emailed to you 30...
Frequently Asked Questions About Our Terms
Inactive accounts remain open indefinitely under these terms. Your balance is held securely. We may ask for re-verification if you return after 12 months, but you will not lose funds or account access simply due to inactivity.
Yes. All game results are logged with live dealer video (for table games) and RNG certification (for slots). Submit a dispute via your account portal with the game ID and time. Our team reviews video evidence and provides a written decision within 48 hours.
If your withdrawal fails, we automatically reissue it to your account within 24 hours at no cost. If it fails a second time, we contact you to verify your JazzCash number or offer an alternative payment method, such as Easypaisa.
You can set personal betting limits in your account settings. These limits prevent you from wagering more than your chosen threshold per spin, hand or slip. Limits can be adjusted once per calendar week to prevent impulsive changes.
You own the account and all funds in it. zq365 operates the platform and enforces these terms, but has no claim to your balance. Your funds are yours to withdraw or close at any time.
Core account, deposit and withdrawal terms always take priority over promotional terms. If a bonus conflicts with these rules—for example, by promising a withdrawal that violates verification requirements—the core terms apply and support will clarify the discrepancy.
No. These terms bind the account to you personally. Account transfers, gifting, or sale are not permitted. If you want to close your account and another person wants to open one, they must create their own separate account.